When we say the word “insurance,” what sort of feelings does that evoke? If you’ve been through the..
Continue reading ›Post Pandemic Return to the Office - are you prepared?
Being hailed as ‘Freedom Day’ – the 19th July 2021 is the date on which most of the COVID-19..
Continue reading ›Handling Autonomous Vehicle Insurance Claims: Are We Ready?
If you’ve looked at new car features recently, you’ve probably noticed something of a trend...
Continue reading ›Why Insurers Need to Reassess Risks in the 2020s
If you’re anything like us, on January 1, 2021, you rang in the new year with a new sort of relief..
Continue reading ›People First, Process Second – A Winning Formula for COVID-19 Response
The 2021 Insurance Times Claims Excellence Awards were announced recently and the Gallagher Bassett..
Continue reading ›Insurance Brands in the UK and Their Reputations in the 21st Century
Public trust is important if insurers want to maintain strong client relationships, with public..
Continue reading ›How to Manage Insurance Industry Talent in a Remote Workforce
Did you know that even with the government gently (and not so gently) urging employees to return to..
Continue reading ›What Does a 21st-Century Claims Handler Look Like?
Digital transformation has revolutionised nearly every industry, including insurance claims..
Continue reading ›Business Continuity Planning: Will We Be Ready the Next Time?
When disaster strikes, you need to know how to respond so that your business takes minimal damage...
Continue reading ›Managing Insurance Fraud Due to COVID Surges and the Accompanying Recessions
Last year, there were 107,000 detected fraudulent insurance claims. And the COVID-19 pandemic is a..
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