Claims Handling: Finding the Right Fit

When we say the word “insurance,” what sort of feelings does that evoke? If you’ve been through the..

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Post Pandemic Return to the Office - are you prepared?

Being hailed as ‘Freedom Day’ – the 19th July 2021 is the date on which most of the COVID-19..

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Handling Autonomous Vehicle Insurance Claims: Are We Ready?

If you’ve looked at new car features recently, you’ve probably noticed something of a trend...

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Why Insurers Need to Reassess Risks in the 2020s

If you’re anything like us, on January 1, 2021, you rang in the new year with a new sort of relief..

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People First, Process Second – A Winning Formula for COVID-19 Response

The 2021 Insurance Times Claims Excellence Awards were announced recently and the Gallagher Bassett..

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Insurance Brands in the UK and Their Reputations in the 21st Century

Public trust is important if insurers want to maintain strong client relationships, with public..

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How to Manage Insurance Industry Talent in a Remote Workforce

Did you know that even with the government gently (and not so gently) urging employees to return to..

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What Does a 21st-Century Claims Handler Look Like?

Digital transformation has revolutionised nearly every industry, including insurance claims..

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Business Continuity Planning: Will We Be Ready the Next Time?

When disaster strikes, you need to know how to respond so that your business takes minimal damage...

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Managing Insurance Fraud Due to COVID Surges and the Accompanying Recessions

Last year, there were 107,000 detected fraudulent insurance claims. And the COVID-19 pandemic is a..

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