What is Stress?

Stress is a major cause of sickness absence in the workplace and costs over £5 billion a year in Great Britain. It affects individuals, their families and colleagues by impacting on their health but it also impacts on employers with costs relating to sickness absence, replacement staff, lost production and increased accidents.

Stress has been defined in different ways over the years. Originally stress was believed to be caused by the environment in which one was put or found oneself then, later, as a strain from within. Today the definition focusses on both the situation and the individual. Basically stress results from a lack of ability to cope with the demands and pressures of the situation.

At one time or another most of us will experience stress. Some individuals find stress motivating whilst in others it can potentially lead to ill health.

This blog will focus on work related stress, its causes, signs and symptoms but also what the manager is required to do to meet legal requirements.

Work Related Stress

There are six main areas that can lead to work-related stress if they are not managed properly.

These are: demands, control, support, relationships, role and change.

For example, employees may say that they:

— are not able to cope with the demands of their jobs
— are unable to control the way they do their work
— don’t receive enough information and support
— are having trouble with relationships at work, or are being bullied
— don’t fully understand their role and responsibilities
— are not engaged when a business is undergoing change

Stress affects people differently – what stresses one person may not affect another. Factors like skills and experience, age or disability may all affect whether an employee can cope.

Signs and Symptoms of Stress

These can be divided into two distinct areas for the workplace. There are ‘team’ signs but also individual ones.

Teams

Teams can experience stress at times where there could be heightened or just simply unusual activity which removes them from their usual work place. Some simple signs can include;

— arguments
— higher staff turnover
— more reports of stress
— more sickness absence
— decreased performance
— more complaints and grievances

Individuals

With individuals it is important that we look at the person to see how behaviour and attitude may have changed. Individual stress can manifest itself in various forms such as:

— mood swings
— being withdrawn
— loss of motivation, commitment and confidence
— increased emotional reactions – being more tearful, sensitive or aggressive
— becoming nervous or ‘twitchy’

Or they may seek to remove themselves more from the workplace by:
— taking more time off
— being late or later to work or leaving earlier

Remote Working

The recent pandemic has resulted in many organisations rapidly changing the dynamic in which its workforce now operates. Many have, where possible, moved to remote working to allow for some business activity to continue. One of the critical issues now faced for these organisations is ‘How to manage the remote worker?’ For many managers this will be an unknown and challenging concept. Remote working is still a relatively new concept for many. Prior to the Spring of 2020, it was reported that only 1 in 5 workers within the UK had homeworking opportunities (ref 5). Now that lockdowns have ceased, the numbers of employees working from home has risen to 1 in 7 workers (ref 6). Many organisations may be realising the wider benefits of homeworking and move to much more comprehensive home working policy in the future.

As remote working is a relatively new concept, little research has been done to identify whether such working generally increases or decreases workplace stress.

Some common issues facing remote workers include:

— Reduced social interaction
— Ability to work longer hours
— Blurring of the work-life balance
— Less visible signs of stress due to not being in the traditional workplace

All these symptoms can have serious repercussions from adverse mental health effects through to working burnout.

All these issues require management recognition and action to ensure that these risks are properly managed.

Management Standards

The Health and Safety Executive (HSE) have laid out six key areas to support organisations in their task of managing stress in the workplace and failing to do so can negatively impact on employee’s health and wellbeing.
The six areas are:

1. Demands - Includes issues such as workload, work patterns and the work environment.
2. Control - How much say do the people have over the way they work?
3. Support - Includes encouragement, sponsorship and resources provided by the organisation, line management and colleagues.
4. Relationships - Includes promoting positive working to avoid conflict and dealing with unacceptable behaviour.
5. Role - Do people understand their role within the organisation and does the organisation ensure roles are not conflicting?
6. Change - How organisational change is (large and small) managed and communicated?

It is important that each of these areas is identified and that systems are in place to respond to any group or individual concerns. It is important that those involved in the Management Standards approach understand the need to focus on prevention and on managing the root causes of work-related stress, rather than trying to deal with problems only after they occur and people are suffering from exposure to excessive pressure. This will stop the problem from developing to the position where people are negatively affected.

The HSE has developed to support organisations a risk assessment template to be used in managing this area of business which is available from their website.

Management Intervention and Support

Line managers should be expected to identify potential traumatic or stressful situations and support staff through such events or times. Further managers should be trained to identify and support workers who may be having difficulties not just through those unusual and traumatic events but to general day to day issues. Employees should as a minimum have awareness training, needs-based interventions and access to independent counselling and support services via the Occupational Health team or Employment Advisory Service (EAS).

Some instances may require that the organisation has in place a system for on-going support for events that may be protracted and unusual. It is important that all employees should have access to a member of Occupational Health or some other qualified person.

It is vital that where managers have themselves identified or had such events or issues brought to their attention that they ensure that wherever possible mitigating factors are put in place. Any person or persons identified as possibly being affected by such incidents should have properly trained interventions to assess what the need may be.

Three Principle Intervention Types

Gallagher Bassett Training to Support Mental Health: 

Bitesize Training: Bitesize Stress Risk Management –

There is still time to book a spot on our upcoming Stress Risk Management Bitesize session. It takes place on 23rd June 14:00 – 15:00

This one hour session provides an introduction to why it is important to manage stress, how to recognising the signs and symptoms, understanding the causes of stress and how to implement management tools and management standards. Register Here.

Bitesize Training Fleet: First Aid for Mental Health -

Coming up next month on the 21st June at 2pm is our new one hour Bitesize Fleet Training Session - First Aid for Mental Health. This one hour bite size taster training session covers the importance, even in driving due to our reaction to events and even reporting to the DVLA, to recognise different conditions. We may be stressed, upset or angry which affects our concentration and information processing. We can listen, be supportive and be non-judgmental. Register Here

IOSH Accredited - 1 Day Course: Occupational Health And Wellbeing –

New to 2023 we have introduced a one day IOSH Approved Training Course to our Programme which focusses on health and wellbeing. 

This course will provide delegates with a greater understanding and the confidence to apply the tools, techniques and practical advice in dealing with ill health and poor mental health in the workplace. Our Managing Occupational Health and Wellbeing Course is running regularly throughout 2023 – details on the content of the course and dates available can be found here:  Gallagher Bassett IOSH Training as can details of our other IOSH and IRM training courses. The next available date – 23rd May – will be a great opportunity to take a moment to reflect and commit time to Mental Health Awareness.