Do you wonder how to manage your insurance company during times of uncertainty? If so, you need to explore strategic human resource management (SHRM).

HR management does not have to be reactive. Using the proper strategic resources can help your company. You'll find you can endure and better prepare for future unknowns.

Read this brief guide to learn how to use SHRM solutions for your company.

What Does Strategic Human Resource Management Look Like?

The most significant difference with SHRM is its proactivity. Unlike traditional HR management, SHRM focuses on current and future employees. This dichotomous focus allows for staff management to benefit the company's future.

Focus on current and future staff members. This focus can fill gaps in individual team members' available skills. Finding proactive ways to manage staff creates opportunities for:

• Outstanding work culture: when leaders take preemptive measures, it promotes positivity and productivity
• Happier customers: when employees perform better (because they feel provided for) customers benefit

You want to experience these benefits in your workplace. But, you need to know how to use strategic resources. These resources prepare leadership to manage staff in uncertainty.

1. Identify Current Needs of HR Management

Planning for the future requires an understanding of current influences. Assess the current skills and functions of employees in your insurance company. Determine who desires or simply needs more training. 

Analyse data involving strengths, weaknesses, opportunities, and threats. Use this data to find important factors (e.g., workforce gaps, health and safety, and population demographics). Don't overlook external factors like regulation, competition, and economic or technological trends.

2. Determine Future Needs to Manage Staff

Determine which internal and external factors impact your company. These future needs should include new processes required to enact them.

What are your company's mission and values? These inform your foundation of ideal growth. Some important strategic resources might include:

• Technical and functional claims training
• Full technical assessment
• Interim management
• Future proofing

When uncertainty strikes, use gap analytics to structure your vision. Explore supply and demand estimates to set realistic goals, too. These estimates and analytics can inform which SHRM solutions your company needs.

3. Define Goals and Evaluate

These newly defined goals need to include necessary action steps for implementation. They should also include contingency plans. If your company needs to outsource claims for insurer solutions, these action steps build a plan.

To measure these goals, staff management needs success metrics, too. Conduct employee reviews for evaluation.

Monitor what is and isn't successful and factors that hurt or harm your new strategies. Use this evaluation to determine which strategic resources your company should implement.

Finding Strategic Resources With Experienced Claims Handlers

At Gallagher Bassett, we handle claims for over 300 clients in the UK. Our core business involves claims handling. If you're looking for strategic resources to help achieve new management, we can help.

Outsource your claims handling to us. We offer significant experience with training, recruitment, and resourcing. Contact us if you would like to know more about our services and support for your SHRM needs.